Refund and Cancellation Policy

1. Who we sell to

Fosync provides professional services to businesses only. Our services are not offered to consumers purchasing for personal, family, or household purposes, and you must be at least the age of majority in your jurisdiction to enter an agreement with us.

By accepting an offer you confirm you are acting for a business and are authorised to bind it. Because these are business-to-business transactions, consumer protection statutes that create automatic cooling-off periods and statutory cancellation rights do not apply to them. The terms below are what governs.

2. How an engagement starts

1. We send you a written offer setting out scope, deliverables, timeline, and price.
2. You accept the offer.
3. You approve the brief. This is the point at which scope is fixed.
4. You pay through the Stripe payment link we issue for your purchase, in USD. Stripe lets you choose your payment method.
5. Work begins once payment clears — unless your offer sets out a partial-payment schedule, in which case work begins on the first instalment.

Nothing is scheduled and no production work happens before payment. That is why the refund ladder below runs from the payment date.

3. Definitions that matter

"Work begins" means the earlier of: the moment we start production on your project, or the start of the next business day after payment clears.

"First preview" means the first time we share a working artefact with you — a staging URL, a design preview, a draft build, a content draft, or a campaign structure. We timestamp it, so the date is a matter of record rather than recollection.

"Delivered" means the completed deliverable has been handed over, made live, or made available for your final review.

"Accepted" means you have approved a deliverable, or it has been deemed accepted under Section 7.

4. Fixed-scope projects delivered in 7 days

Paid in full up front. Refunds follow the stage the work has reached:

On a seven-day build, the first 24 hours is roughly 15% of the delivery window and typically covers environment setup, architecture, and the first design pass. The 95% band is deliberately generous relative to the work already done, so that a change of mind immediately after payment costs you very little.

The first preview is the dividing line for the later bands because, by the time it reaches you, the majority of the build is complete. What remains after that point is refinement, not construction.

5. Projects longer than 7 days

Projects with a delivery window beyond seven days are structured into milestones in your offer, with either full payment up front or an agreed instalment schedule.

Where you cancel mid-project, your refund is:

Total paid − value of milestones completed − pro-rata value of the milestone in progress − third-party costs committed on your behalf − 5% administration

Milestone values are stated in your offer before you sign, so the arithmetic is knowable in advance rather than argued about afterwards.

As a simplified guide, for a typical four-milestone project:

Where an offer sets a deposit or upfront portion, that portion is non-refundable once work begins. It secures your slot in our schedule and funds the discovery and architecture stage, both of which are consumed immediately and cannot be resold.

If we miss a committed date. Where your offer carries a firm delivery date and we miss it for reasons within our control — not attributable to delays in your content, approvals, or account access — tell us and we will agree a remedy: a revised schedule, a fee credit, or a refund of the affected milestone. Delivery commitments assume you meet your side of the schedule as set out in our Terms & Conditions. If we are blocked waiting on you, dated commitments pause for the duration.

If we cancel. If we end an engagement for a reason that is not your breach — capacity, a conflict, or our own judgement that we are not the right fit — we refund everything paid for work not yet delivered, with no administration fee, and we hand over what has been completed.

6. Monthly services

Marketing, SEO, content, social media management, and similar ongoing services.

• Billed monthly in advance for a calendar month of service, in USD, through Stripe.
• Cancel at any time. Email hello@fosync.com. No notice period, no retention call, no form.
• Cancellation takes effect at the end of the month you have already paid for. You keep the full service through that month.
• The current month is not refundable once it has begun — we have committed the capacity and the work is underway.
• The service does not renew into the following month. No further charge is taken.
• To guarantee no charge is raised, send your cancellation at least 3 business days before your renewal date so it lands before Stripe processes the next invoice. If a charge is taken after a timely cancellation, we refund it in full.
• Where a discounted multi-month rate was agreed, early cancellation means the months used are recalculated at the standard monthly rate and the difference is deducted from any refund or invoiced. This is stated in your offer before you sign.

On cancellation we hand over the work produced and paid for, transfer any accounts and credentials we hold for you, and provide a reasonable handover. Management and reporting stop at the end of the paid month — export anything you need before then.

7. Approval, acceptance, and completion

We would rather you reviewed deliverables properly than approved them quickly, so the window is generous. But a project cannot stay open indefinitely.

A deliverable is deemed accepted if we do not receive your feedback or approval within 7 business days of delivery.

Acceptance means three things: the revision rounds included in your offer are closed, the project is complete, and any final instalment falls due. It does not mean we stop caring about problems — if something we built is broken, tell us and we will fix it. Requests that arrive after acceptance and fall outside the original scope are quoted as new work.

If you need longer than 7 business days to review something, ask. We will extend it. We have never refused.

8. Paused and dormant projects

We know running a business gets in the way. If you go quiet for a while, nothing bad happens to you — but a project cannot stay open forever, so here is what to expect.

After 30 days without a response, we pause the project and release your production slot to another client. Your refund position is frozen at the stage the work had reached on the pause date: it does not improve while the project sits still, and it does not disappear. When you are ready, tell us and we will reschedule you to our next available slot. There is no charge for picking a paused project back up.

After 90 days without a response, we close the project. We hand over what was completed and paid for, and we will tell you in writing what that includes. Closing it costs you nothing further and we keep nothing you have not received work for.

Restarting a closed project means a new offer, priced and scoped at the time. That is not a penalty — after three months, requirements have usually moved, platforms have changed, and the old scope no longer describes what you need.

We will email you at least twice before pausing a project, and again before closing it.

9. Third-party products and services

Our default is that you own everything from day one. Where a project needs a domain, hosting, a plugin or theme licence, stock media, a software subscription, or an advertising account, we set it up in your name, on your own payment method. You hold the account, you hold the billing relationship, and it stays yours if we ever part ways.

This means:

• Advertising spend is never paid to Fosync. It goes directly from you to Google, Meta, or whichever platform, on your own card. We cannot refund it because we never hold it. Where a platform credit is genuinely available — a billing error, or a disapproval that was the platform's fault — we will help you pursue it, but we cannot promise the outcome.
• You pay us only for our service. Our fees cover strategy, design, development, content, production, and management.
• In the rare case where a vendor will not accept a client account and we purchase on your behalf with your written approval, that cost is billed at cost and is non-refundable once purchased, because the vendor does not refund it to us.

Management fees for campaigns already run are earned and not refundable.

10. Duplicate and erroneous payments

If you are charged twice for the same purchase, or charged in error, tell us and we will put it right. You choose how:

• As credit — the full amount is applied against your engagement, at face value, with nothing deducted. This is the option we recommend, and it is the better outcome for you.
• As a refund — the amount is returned to your original payment method, less the payment processing fee actually incurred on that charge. We will show you the figure from our Stripe records if you want to see it.

The reason for that deduction is worth explaining. Stripe does not return its processing fee when a payment is refunded, and on an international card or a converted currency the fee is higher still. A refunded duplicate therefore costs us the full processing cost of money we no longer hold. Taking the credit avoids that cost entirely, which is why it is the option we point to first.

Where the duplicate was our fault — we issued two payment links, or misconfigured a charge — we absorb the fee and refund the full amount. Our error, our cost.

Our 5% administration fee does not apply to duplicate or erroneous payments.

11. Work that has been refunded

Where a refund is issued, ownership of the work does not pass to you. All concepts, designs, source files, code, graphics, copy, and other materials we produced remain the exclusive property of FOSYNC LTD., and you may not use, publish, launch, reproduce, modify, distribute, or claim ownership of them.

This applies to partial refunds as well as full ones. If you take a refund under Section 4 or Section 5, the work covered by it is not yours to use.

Where a refund covers only part of an engagement, materials for the completed and paid-for portion transfer to you as normal under our Terms & Conditions. We will confirm in writing which materials those are, so there is no ambiguity about what you hold.

12. The administration fee

Where an administration fee applies, it is 5% of the refunded amount.

It is not a penalty. Stripe does not return its original processing fee when a charge is refunded, so a refund costs us the full processing cost of a payment we no longer hold, plus the time to process it. The 5% covers that and nothing more.

It does not apply where we cancel, where we have failed to deliver something we committed to, or to duplicate and erroneous payments.

13. How to request a refund or cancel

Email hello@fosync.com with:

• your company name and the project or service concerned
• what you are cancelling or asking to be refunded
• the Stripe payment date and amount, if you have it
• what happened, briefly

Time limit. Refund requests must reach us within 30 days of delivery or of the charge you are querying, whichever is later. After that we will still read your email and still fix anything that is broken, but a refund is no longer available.

What we do:

1. Acknowledge within 2 business days.
2. Decide within 10 business days, in writing, with the calculation shown either way. If we need more information we will ask once, clearly.
3. Issue approved refunds within 15 days of the decision, through Stripe, to the original payment method. Stripe typically settles 5–10 business days after that; bank timelines are outside our control.

Refunds are issued in USD, in the amount originally charged. Where your bank or card issuer converted the payment into another currency, the amount you receive back may differ because of exchange rate movement between the charge and the refund. That difference is set by your bank, not by us.

If you disagree with our decision, reply and ask for it to be reviewed by a director. Both directors — Onur Bilgin (CEO) and Fatih Erkaner (CTO) — are reachable at hello@fosync.com, and one of them will look at it personally.

14. Chargebacks

Please talk to us first. Filing a chargeback without contacting us costs both sides time and money, and we can usually resolve a genuine problem faster than a card issuer can.

Where a chargeback is filed on amounts properly owing, we will respond to Stripe with the accepted offer, the approved brief, delivery records, and correspondence. We may suspend services while a dispute is open, and pursue the amount owed together with any fees charged to us.

Section 11 applies to disputed work in the same way it applies to refunded work.

15. Taxes

Fees are exclusive of taxes. Applicable taxes are added where required and are refunded proportionally with any refunded fee.

16. Governing law

This policy and any dispute arising from it are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. The courts of Ontario have exclusive jurisdiction.

17. Changes

We update this policy from time to time; the "Last updated" date shows when. The version in force on the date you accepted your offer governs that engagement — a later change never applies retroactively to work you have already paid for.